Carparts-onlineshop
Customer Service

How do i place an order?

You can place an order in the following easy steps.

1. Choose your product
   If you want to buy a product, look for this product on the website. This can be done using the search function or the menu at the top of the website. If you are looking for the OEM / part number, you will immediately get to the right part. Once you have found the product. click 'add to cart', now the product is in your shopping cart.
2. Enter your data
   If all products are in the shopping cart, go to the shopping cart. Check that all products and the right quantities are in your shopping cart. Now click on "Checkout" and enter all your data or log in with the previously created account. The shipping costs are displayed.
3. Select the payment method
   This can be done via iDEAL, Mister Cash, Paypal or by credit card (Visa or Mastercard).
4. Numbers
   Then the payment screen of the selected payment method appears. You can complete the payment on this secure page.
5. Confirmation order
   Upon completion of the payment, a screen will appear indicating that your purchase and payment have been received. You will also receive a confirmation of your purchase by e-mail.
6. Shipping order
   After we have received your order, it will be picked up by the people from our logistics center, packed and ready for shipment by DPD or DHL.
7. Confirmation of delivery
   After our logistics colleagues have placed your order, you will receive an email with a link to track the status of your order.
8. Order delivered
   The product will be delivered two days after DPD or DHL picks up the product. If you have a question or a complaint, please let us know! Email us at info@carparts-onlineshop.com or call us at 0031- (0) 77 307 15 80.

How do i find the right parts?

The part you want to renew is an OEM / PART number. 
If you enter them in our search function at the top of the page, you will automatically be taken to the correct part.
If you can not find this number, let us know so that we can search for the part with you.

How long will the shipment take?

Our car parts will be delivered to you within 2 to 3 working days. We deliver car parts at the best prices, but there are shipping costs.
The shipping costs for car parts vary per country.

Is your country not listed in the table below? feel free to contact us about the possibility to deliver in your country!

What payment methods do Carparts-onlineshop offer?

• iDeal (Netherlands)
• Bancontact (Belgium)
• Visa
• Mastercard
• American Express
• Apple Pay
• Bank Transfer
  
  

What are the return conditions?

Return the returned articles in original packaging, undamaged and unused, within 14 days.
Note: Electronic or specially ordered parts can NOT be returned.
Carefully handle the packaging of an item.
Do not write texts and do not stick stickers or tape on the original packaging of the article.
Pack the return items in a box if necessary to prevent transport damage.
You must send the invoice with the return shipment.
Problems with shipping, at or by the company that takes care of the shipment to us, are at your risk as sender. Always keep your shipping receipt.

Note: In case of return, the costs of both outward and return shipment are for the customer.

How does the return procedure work?

1. send a email to info@carparts-onlineshop.com
2. As soon as we receive the package back in good order, you will receive payment within 14 days.

What is the reflection time?

With MPR parts you can exchange or return an item within 14 days. You must therefore make a report within this period while the product may return outside this period. You have 14 days to return the products after the notification. These days' reflection period start on the day after delivery of the package. We request to report transport damage within 24 hours from the discovery of the defect by e-mail. Upon arrival, it must be checked whether the delivery is complete. The shipping costs of the forwarding will be reimbursed if the entire order is returned. You will receive the entire purchase amount, including shipping costs for the forwarding, as soon as possible and no later than 14 days from the moment of dissolution on your account.

What is the warranty of the products?

General
The products offered by the Company conform to current European legislation and standards applicable in Europe. The products sold by the Company may only be fitted to vehicles or systems recommended by the constructor or manufacturer or by an authorised person and only under their responsibility. The Company cannot, under any circumstances, be held liable for the consequences of incorrect fitting or use of a product that is not adapted to a particular vehicle.

Manufacturer's warranty
Some Products have a manufacturer's warranty of usually one year. If a Product becomes defective during the warranty period, repairs are covered by the manufacturer concerned. The Customer is responsible for the shipping costs of the Product to the manufacturer.

Guarantee for hidden defects
In accordance with the legislation on hidden defects applicable in Europe, the Customer enjoys a legal guarantee for hidden defects. Only those Products with a recognised hidden defect may be returned to the Company for this reason. If a Customer indicates that a Product supplied by the Company has a hidden defect, he/she must provide proof of this. The Customer must therefore request an expert's report from a recognised expert in order to confirm the hidden defect. If the expert's report shows that there is a hidden defect, the document proving this must be sent to the Company's customer service department as soon as possible. Upon receipt of this document, the Company's customer service will provide the return authorisation number and the procedure to be followed for returning the Product. The cost of returning the Product shall be borne by the Company. The Company will authorise the return of the Product after the hidden defect has been identified by the Company's services. Once the return has been approved by the Company's services, the purchase price of the Product will be refunded. Subject to proven hidden defects, the costs of expert assessment may be reimbursed by the Company on presentation of the invoice relating to these costs.

Exclusion of guarantee
The guarantee does not apply to: the replacement of consumables (bulbs, brushes, batteries, discs, filters, plugs, clips, plates, etc.); abnormal or incorrect use of the products; defects and consequences resulting from use for which the product is not intended (competition, etc.); defects and consequences resulting from an external cause.

How can i contact Carparts onlineshop?

MPR PARTS BV
Hulsingbroek 1
5993 NE Maasbree
The Netherlands
0031-(0)77 307 15 80

Post address:
Hulsingbroek 1, 5993 NE Maasbree

Email: info@carparts-onlineshop.com
VAT nr: NL8555.58.180.B.01
Account nr: 1310.41.231
I-Ban: NL11 RABO 0131 0412 31
Swift / Bic: RABONL2U
Chamber of commerce number: 64186369